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| Electrical Appliances Return Policy for Tesco Online |
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| Effective 2013 |
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| A & B brands : |
| Cornell, Elba, Electrolux, Faber, Haier, Hitachi, JVC, Kenwood, Khind, LG, Mistral, Panasonic, Pensonic,
Philips, Pioneer, Princess, Samsung, Sanyo, Sharp, Sony, Tefal, Toshiba |
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| C brands and Tesco brands : |
| Agip, Amtac, Cenfonic, Chelstar, GC, Global, Hisense, Hitec, Isonic, Mastar, Osaki, Pentec, Qplus,
Sonix, Takada, X’ma |
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| Dear Valued Customer, |
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| Thank you for your online purchase. There are terms & conditions that we would like to
highlight to you with regards Return / Exchange Policy with the Electrical items that you
purchased online via eshop.tesco.com.my: |
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No product testing and/or installation for customers during delivery hence customers are required to receive the electrical product in sealed packaging. If there is any faulty sets, kindly return / exchange at the store stated on the receipt
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Warranty for electrical products is One year. If your electrical product is faulty within 1 year of purchase:
- For electrical products A & B brand –exchange/refund is not applicable at Tesco stores. Customers need to bring the original receipt and dated suppliers warranty card to supplier’s service center for repair
- For electrical products C brand – Refund is NOT applicable. Product exchange is not applicable unless products faulty within1 year. Customers can exchange the product with same or lower selling price. Customers need to bring the original receipt and dated suppliers warranty card complete in box to Tesco. Exchange need to be done at the specific Tesco store stated on the receipt
- For any repair of A or B brand, customer need to refer to suppliers’ service center.
- Product refund/exchange is not applicable for ALL cameras, mobile phones, personal computers, printing equipment, scanners, fax machines or IT related products
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| Condition for exchange : |
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Complete with original packaging & receipt
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Brand C electrical product is faulty within 1 year of purchase, bring the original receipt and dated suppliers warranty card complete in box for exchange with term and condition .Exchange is only for product with same or lower selling price. Refund is not applicable.
- For electrical products brand A & B, customer exchange/refund is not applicable. Customers are required to liaise directly with suppliers’ service center.
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| Please contact 1300-13-1313 for further enquiries |
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