If the product purchased does not achieve the expected quality, we offer a 1: 1 exchange within 7 days of purchase.

If 7 days have passed from the purchase date, customers need to contact the nearest service center/identified for repairs. Please refer to the Customer Service Centre for more information.

Refunds are not allowed.

12-month warranty for MAG, Nexon and TESCO brands merchandise

If purchased merchandise is damaged/defected within 12 months of purchase, you may exchange item at the same store where purchase is made, provided that:

• Merchandise must be returned in original condition, with original packaging,
• Merchandise must be returned with original receipt.
• Merchandise must be returned with warranty card/ slip.

However, this policy is not applicable for:

• Fresh & frozen food
• Under garments
• Mobile phones & cameras
• Printing equipment, scanner, printing machine & facsimile
• Reduce to clear goods (RTC)

Please ensure that merchandises are tested before payment is made.