If the product purchased does not achieve the expected quality, we offer a 1: 1 exchange within 7 days of purchase.
If 7 days have passed from the purchase date, customers need to contact the nearest service center/identified for repairs. Please refer to the Customer Service Centre for more information.
Refunds are not allowed.
12-month warranty for MAG, Nexon and TESCO brands merchandise
If purchased merchandise is damaged/defected within 12 months of purchase, you may exchange item at the same Tesco where purchase is made, provided that:
- Merchandise must be returned in original condition, with original packaging,
- Merchandise must be returned with original receipt.
- Merchandise must be returned with warranty card/ slip.
However, this policy is not applicable for:
- Fresh & frozen food
- Under garments
- Mobile phones & cameras
- Printing equipment, scanner, printing machine & facsimile
- Reduce to clear goods (RTC)
Please ensure that merchandises are tested before payment is made.
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